MyChart Frequently Asked Questions

About MyChart
What is MyChart?
Is there a fee to use MyChart?
What do I need to use MyChart?
How is MyChart secure?
What is your privacy policy?
Enrollment Questions
How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?
Your Medical Record
When can I see my test results in MyChart?
If I send a message to my provider, when can I expect a reply?
Where can I update my personal information?
How do I change my name in MyChart?
What should I do if some of my information in MyChart is incorrect?
MyChart for My Family
What is proxy access?
Can I view a family member's health record in MyChart?
Can I have proxy access to an Essentia patient if I am not an Essentia patient?
Can I revoke proxy access?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Technical Questions
I forgot my username or password. What should I do?
I didn't receive my two-step verification code. What should I do?
I am not receiving emails from MyChart. What should I do?
I was logged out of MyChart. What happened?
What do I do if I get locked out of my account?
I have multiple MyChart accounts. How do I link them together?
How do I delete my account?
Who do I contact if I have further questions?

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Schedule medical appointments
  • Request and view your medical records
  • View test results
  • View notes from your appointments
  • Request prescription renewals and refill your prescriptions online at an Essentia Pharmacies
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
  • Talk to a provider with 24/7 Video Visits on Demand
  • View your billing account details and pay your bills online
  • Learn more about Essentia MyChart
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Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

For desktop access you need a computer connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). For mobile device access, download the MyChart App for iOS or Android.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

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What is your Privacy Policy?

Your personal medical information in MyChart is subject to all state and federal laws governing the confidentiality and security of medical records. Essentia Health is committed to protecting your information through means such as passwords, encryption, and audits. When you access your own information in MyChart, it is through a secure connection.

MyChart is owned and operated by Essentia Health and is fully compliant with federal and state laws pertaining to your privacy.

Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Essentia Health. View our Privacy Policy

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Enrollment Questions

How do I sign up?

  • If you are over 18, have an email on file with us and have recently scheduled an appointment, check your email. You may have received an activation code from us when your appointment was scheduled.
  • No Activation Code? Sign up HERE.
  • Have an upcoming appointment? Ask for an activation code during your office visit.
  • Having troubles signing up online or you're a minor aged 12-17 your can email MyChartSignUp@EssentiaHealth.org for an electronic activation form, request MyChart access at your next doctor's appointment or Click HERE for a printable access form.
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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

Contact us at 877-231-1985 Option #2 and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, call us at 877-231-1985 Option #2.

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Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If I send a message to my provider or nurse, when can I expect a reply?

You will generally receive a response within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, and other personal details at any time.

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How do I change my name in MyChart?

To make a request to change your name, it is preferred for you to attach proof of name change and either send a MyChart message (to Customer Service -> Chart Correction Request) or email to EHR.CorrectionNotification@essentiahealth.org. Acceptable proof of name change documents include a valid driver's license, marriage license, social security card, divorce decree or adoption paperwork. If you need further assistance, you may call 218-786-6800.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyChart for My Family

What is proxy access?

Proxy access allows a parent, legal guardian, family member or someone who helps care for you to log in to their personal MyChart account and connect to information regarding their family member. This communication is restricted to non-urgent matters. Proxy access is granted once an authorization form has been completed and processed by our Essentia Health Health Information Services Department. Proxy access can be terminated by the patient at anytime.

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Can I view a family member's health record in MyChart?

Yes. This is called proxy access (see above paragraph). The quickest way to set this is up is to have the person who wants to share their record log in to their MyChart account, select Share My Record from the main Menu and follow the prompts to send an invitation. Another option would be to complete a Proxy Consent Form and return it to the Health Information Services Department at Essentia Health. Visit the link to the form below that best fits your situation. If you want the ability to e-sign your MyChart Proxy form, please email MyChartSignUp@EssentiaHealth.org for more info.

  • Children ages 0-11 Click HERE
  • Children ages 12-17 Click HERE
    • If you want full access to your teen child’s account, please have your child sign the form. Your access will be limited without your child’s signature. Full access to your child’s account will expire in one year. You will need to submit another authorization form at that time.
  • Adults ages 18 and over Click HERE
    • Please have the person you are requesting access for sign the form. You will not receive access without this signature. Proxy access will expire in one year. You will need to submit another authorization form at that time.

Mail or email completed forms to:

Essentia Health
West Annex-HIS-45
400 East Third Street
Duluth, MN 55805

Phone: 877-231-1985 (option 2) | Fax: 218-786-6658
MyChartSignUp@EssentiaHealth.org

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Can I have proxy access to an Essentia patient if I am not an Essentia patient?

Yes, but you will need to complete and submit THIS form to create your MyChart account AND one of the three proxy access forms mentioned above. Once complete, submit both forms using the contact information above.

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Can I revoke proxy access?

Yes. The quickest way to revoke proxy access is to log into your MyChart Account, select Share My Record from the main Menu, select Friends and Family Access and follow the prompts to revoke access. Another option would be to notify the Health Information Services Department in writing that you want proxy access revoked. The change will be no later than the next business day and will not apply to information that has already been released before the effective date.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account. You may request proxy access for each other’s accounts.

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Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 1-888-868-9292 Option #4 to request assistance.

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I didn't receive my two-step verification code. What should I do?

If the code was sent via email: Try checking your spam or junk folders in your email and searching on MyChart@EssentiaHealth.org. If the email with your code is not there, try clicking Resend Code. You may try to receive the verification code via text instead.

If the code was sent via text: Try clicking Resend Code. If you still didn’t receive the text, it could be that your account has a different phone number on file or possibly the carrier is having an outage. You may try to receive the verification code via email instead.

If all else fails, you can contact our MyChart Patient Support Line at 1-888-868-9292 Option #4 to request assistance.

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I am not receiving emails from MyChart. What should I do?

If emails from MyChart do not reach your inbox, check your junk or spam mail folder. Be sure to add MyChart@EssentiaHealth.org to your list of allowed senders.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 15 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line at 1-888-868-9292 Option #4.

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You can deactivate your account by clicking HERE (found on the Security Settings page after logging in to MyChart)

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Who do I contact if I have further questions?

Call our MyChart Patient Support Line at 1-888-868-9292.

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